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General

How do I get started with ERP Commander?

To start using ERP Commander, sign up on our website at erp-commander.com and select the licensing plan that best suits your needs. After setting up your account and purchasing your licence, you can download and install the software to begin interacting with Oracle's ERP Cloud via REST APIs.

Can I use ERP Commander for free in a non-production environment?

Yes, ERP Commander is available for free use in non-production environments. The SQL query module is limited to a 15-day free trial. This allows you to explore the features and capabilities of ERP Commander without any cost — an excellent way for developers, testers, and consultants to evaluate the platform.

Does ERP Commander require any specific technical skills to use?

No technical skills are required to use ERP Commander. The platform is designed to be accessible and user-friendly. However, users must have the appropriate access rights associated with their Oracle ERP Cloud user account, including specific roles and privileges, to interact effectively with the APIs.

Where can I provide feedback or suggest features?

We welcome and value user feedback. You can submit your suggestions and feedback through our website or by contacting our support team directly. Your input helps us continually improve ERP Commander.

Licences

Are there any limitations on the number of users who can access ERP Commander with one licence?

The number of users who can access ERP Commander depends on the licensing plan you have purchased. For detailed information on user limits and to discuss options for expanding your user base, please contact our sales team.

How does ERP Commander handle updates and upgrades?

ERP Commander is periodically updated to introduce new features, improvements, and security enhancements. Users are notified of available updates and can choose when to apply them, ensuring minimal disruption to their operations.

Technical

How is my data secured with ERP Commander?

ERP Commander prioritises data security by ensuring that data processing occurs directly on your PC within the application and is then sent to Oracle's REST API. This means all data processed through ERP Commander remains within your control and is not accessible by us. We implement robust security measures to protect your information.

What kind of support does LOGIC FACTORY offer?

The level of support depends on the licensing plan chosen. For basic plans, support is available through our comprehensive online documentation and community forums. For premium licensing plans, priority support with direct access to our technical team is included.

What happens if I encounter a problem or error?

If you experience any issues, please contact our support team with a detailed description of the problem, including any error messages or screenshots. Our team is dedicated to resolving user issues as efficiently as possible.